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Solutions to common problems

You get a message saying "You need to 'enable cookies' in your web browser settings."
"Cookies" are small items of information stored on your computer which help our web site keep track of what products you have added to your basket. No personal information is stored by our web site in "cookies". When you first install a web browser, cookies are usually enabled by default. If cookies have been disabled and you now want to enable them, you will need to do something along the lines of the following instructions, depending on your browser version. Please note that these instructions are provided in good faith as a service to our customers. fRoots cannot accept any responsibility for any adverse impact or inconvenience from following the instructions. If in doubt, it's best to ask a suitably experienced person to adjust your web browser's settings.

Google Chrome:
By default, cookies are enabled in Chrome. To check your settings, select Preferences from the Chrome drop-down menu in the Menu Bar. Select Settings on the left-hand menu and click on Show advanced settings… at the bottom of the page. Locate the Privacy sub-heading and click the Content settings… button. The Cookies options are at the top. Select the Allow local data to be set radio button at the top of the list to enable cookies.
• Google Chrome Support

Firefox on Mac:
By default, cookies are enabled in Firefox. To check your settings, click on the Firefox menu in the Menu Bar, and select Preferences. Select the Privacy panel. Set Firefox will: to Use custom settings for history. Check Accept cookies from sites to enable cookies.
• Firefox Support

Firefox on Windows:
By default, cookies are enabled in Firefox. To check your settings, click on the Tools menu at the top of the Firefox window and select Options. Select the Privacy panel. Set Firefox will: to Use custom settings for history. Check Accept cookies from sites to enable cookies.
• Firefox Support

Internet Explorer v7 and higher:
Check cookie settings: Select Tools from the top menu, then Internet Options. Find Browser History then click Settings, then click View Objects or View Files.
Change cookie settings: Select Tools from the top menu, then Internet Options. Then click the Privacy tab, then click Advanced. Click Override automatic cookie handling then choose an option by clicking its radio button. Click OK to close the dialog boxes.
• More information

Internet Explorer v6:
Select Tools from the top menu, then Internet Options. Then click the Privacy tab, then move the slider down to the Medium setting, then click on OK.
• More information

Safari on Mac:
By default in Safari, cookies are accepted only from sites you visit. To check your settings, click on the Safari menu in the Menu Bar, and select Preferences. Select the Security panel and look at the Accept cookies section. If necessary, choose if and when Safari should accept cookies from websites. For more information about cookies, select Safari Help from the Help menu and type 'cookies' into the search box.

An item which you have added to your basket does not appear in the basket when you go to the 'View Basket' page.
The most likely explanation is that you need to enable cookies in your browser.

 

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